Purser / In-Flight Supervisor

You're the highest-ranking crew member in the cabin and the airline's on-board representative. When a medical emergency happens at 40,000 feet, you're making the call. When a VIP in first class is unhappy, you're the fixer. You manage the entire cabin crew, handle all the paperwork, and serve as the bridge between the cockpit and 200 passengers who all think their problems are the most urgent. International routes are your domain, and your uniform has more stripes than most people's entire wardrobe.

Learn the skills

Courses and certifications to get you job-ready

What you'll actually do

• 01Manage the entire cabin crew and delegate positions, duties, and break schedules
• 02Handle in-flight medical emergencies and decide whether to divert — no pressure
• 03Complete all regulatory paperwork, customs forms, and incident reports
• 04De-escalate first-class passengers who paid $8,000 and still aren't happy
• 05Coordinate with the captain on service flow, delays, and passenger issues
• 06Conduct crew performance evaluations and file feedback reports
• 07Ensure the galley inventory matches the manifest — and it never does