In-Flight Services Manager

You've traded the cabin for a corner office, but you still dream about turbulence. You manage the entire in-flight experience from the ground — training programs, service standards, catering contracts, and crew scheduling for thousands of flight attendants. When the airline changes its beverage menu, that's you. When a viral TikTok shows a crew member losing it on a passenger, that's also you. You're part operations manager, part brand guardian, and you haven't served a drink cart in years but you could do it in your sleep.

Learn the skills

Courses and certifications to get you job-ready

What you'll actually do

• 01Oversee training programs for thousands of flight attendants across multiple bases
• 02Negotiate catering contracts and decide what passengers eat at 35,000 feet
• 03Review incident reports and determine corrective actions for crew issues
• 04Develop service standards that make the airline's brand feel premium (or try to)
• 05Manage crew scheduling and base assignments across the network
• 06Handle PR fallout when an in-flight incident goes viral on social media