IT Operations Manager
TechnologyYou'll run the entire IT operations team, own uptime SLAs, and manage the budget for infrastructure that executives don't understand but absolutely depend on. You've graduated from fixing things to making sure things don't break in the first place — and taking the call when they do anyway.
Salary Range
Low
$110k
Median
$130k
High
$160k
10-Year Growth
15%
US Workers
509K
Education
Bachelor's in IT/CS + 12+ years experience + ITIL certification
Environment
indoor
Tools & Technical Skills
- ▸IT operations management & SLA governance
- ▸ITIL framework & process design
- ▸Infrastructure budget management
- ▸Vendor management & contract negotiation
- ▸Capacity planning & resource forecasting
- ▸Incident management frameworks
People & Mindset Skills
- ▸Team leadership
- ▸Executive communication
- ▸Strategic planning
- ▸Crisis management
- ▸Stakeholder management
- ▸Hiring & performance management
- ▸Process improvement mindset
Learn the skills
Courses and certifications to get you job-ready
IT operations management & SLA governance
ITIL framework & process design
Infrastructure budget management
Vendor management & contract negotiation
Incident management frameworks
What you'll actually do
- 01Manage a team of support engineers, sysadmins, and DBAs
- 02Own SLA targets and report uptime metrics to executive leadership
- 03Manage the IT operations budget and vendor relationships
- 04Lead capacity planning and infrastructure investment decisions
- 05Coordinate major incident response and communication
- 06Explain to the CFO why 'the servers are fine' still costs $2M a year
Related Shifts
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