Senior Application Support Engineer
TechnologyYou'll lead the triage on the gnarliest production incidents, write the automation that makes 2 AM pages less frequent, and mentor junior engineers who still think 'works on my machine' is an acceptable answer. You're the person the team calls when everything is on fire and nobody knows why.
Salary Range
Low
$80k
Median
$95k
High
$110k
10-Year Growth
-3%
US Workers
730K
Education
Bachelor's in IT/CS + 6-12 years experience + scripting proficiency
Environment
indoor
Tools & Technical Skills
- ▸Advanced SQL & database troubleshooting
- ▸PowerShell, Bash & Python automation
- ▸Incident command & ITIL processes
- ▸Application performance monitoring (APM)
- ▸Log analysis (Splunk, ELK, Datadog)
- ▸CI/CD awareness & deployment validation
- ▸Linux & Windows Server advanced administration
People & Mindset Skills
- ▸Leadership under pressure
- ▸Mentorship
- ▸Root cause analysis discipline
- ▸Communication under crisis
- ▸Prioritization
- ▸Documentation discipline
- ▸Cross-team collaboration
Learn the skills
Courses and certifications to get you job-ready
Advanced SQL & database troubleshooting
PowerShell, Bash & Python automation
Incident command & ITIL processes
Application performance monitoring (APM)
Log analysis (Splunk, ELK, Datadog)
CI/CD awareness & deployment validation
What you'll actually do
- 01Lead incident response and serve as incident commander on critical outages
- 02Write PowerShell/Python automation to prevent repeat incidents
- 03Mentor junior support engineers and review their troubleshooting approach
- 04Build and maintain monitoring dashboards and alert configurations
- 05Conduct post-mortems and drive root cause analysis to completion
- 06Negotiate with developers about whether it's a 'bug' or a 'feature'
- 07Own the on-call rotation and somehow still have a social life
Related Shifts
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