Spa Manager

You run the calm, zen-like experience that clients see — but behind the bamboo partition, you're juggling staff scheduling, product inventory, upset clients, therapists who call out sick on the busiest Saturday of the year, and a sound system that keeps playing the same whale song on repeat. You set the service standards, manage the budget, and somehow maintain an aura of tranquility while internally screaming about the broken hot tub. The clients think the spa runs itself. You know better.

Learn the skills

Courses and certifications to get you job-ready

What you'll actually do

• 01Schedule therapists and manage a calendar that's one sick call away from chaos
• 02Handle client complaints about water temperature, music volume, and room scents — yes, really
• 03Manage product inventory and vendor relationships for oils, linens, and candles
• 04Train new staff on service standards and the art of the whisper voice
• 05Review financials and figure out how to upsell memberships without being pushy
• 06Maintain the illusion of serenity while putting out fires that are decidedly not zen