Route Lead / Dispatcher

You've been promoted from the van to the dispatch desk, and your job is to make sure every driver hits every stop on time — which they won't, but you'll die trying. You optimize routes, manage driver schedules, handle customer complaints about late deliveries, and serve as the first call when someone's van breaks down, gets lost, or delivers to the wrong address for the third time this week. You still remember what it's like on the road, which makes you a better dispatcher and a worse optimist.

Learn the skills

Courses and certifications to get you job-ready

What you'll actually do

• 01Optimize daily routes for 10-30 drivers using software that's only partially helpful
• 02Field calls from drivers who are lost, stuck, or dealing with an unhinged customer
• 03Reassign deliveries on the fly when a driver calls out or a vehicle breaks down
• 04Track delivery completion rates and explain the misses to management
• 05Handle customer escalations about packages that were 'definitely delivered' (they weren't)
• 06Build driver schedules that balance fairness, efficiency, and the fact that nobody wants Mondays