Head Server

You're the best server on the floor, so naturally they made you responsible for everyone else too. You still take tables, but now you also train new servers, handle the toughest customers, and act as the bridge between the kitchen and the dining room. The title sounds prestigious until you realize you're basically doing two jobs for a slightly bigger tip pool.

Learn the skills

Courses and certifications to get you job-ready

What you'll actually do

• 01Train new servers who don't know the difference between a salad fork and a dinner fork
• 02Take the most difficult tables because 'you're so good with people'
• 03Run pre-shift meetings and brief the team on specials, 86'd items, and VIP reservations
• 04Manage the seating chart so no section gets slammed while another server leans on the POS
• 05Handle customer complaints that escalate beyond the normal server pay grade
• 06Coordinate with the kitchen on timing, coursing, and the inevitable allergy curveball
• 07Close out the night, tip out support staff, and reconcile the checks