Carrier Supervisor

You manage the carriers. Every route, every overtime request, every 'I can't come in today' call goes through you. You're the link between the station manager and the letter carriers on the street, which means you absorb pressure from both sides. You handle route inspections, resolve delivery complaints, manage time and attendance for 20-40 carriers, and explain to everyone why the mail volume keeps going up during the holidays while the staffing stays flat. The USPS promotes from within, so you know exactly how hard the job is — because you used to do it.

Learn the skills

Courses and certifications to get you job-ready

What you'll actually do

• 01Manage 20-40 carriers and their daily route adjustments, pivots, and overtime
• 02Handle call-outs and figure out route coverage when three carriers don't show up
• 03Conduct route inspections and evaluate carrier performance on street time
• 04Resolve delivery complaints from customers who are certain their mail carrier hates them personally
• 05Process grievances filed by the union — and there are always grievances
• 06Review daily scanning compliance and time records for the entire station