Shift Manager

You graduated from fry cook to the person holding the keys, which means you're now responsible for every meltdown — customer and equipment alike — during your shift. You open, you close, you count the drawer, and you figure out who's covering when someone no-call-no-shows for the third Saturday in a row. Welcome to fast-food middle management: all the stress, none of the salary.

Learn the skills

Courses and certifications to get you job-ready

What you'll actually do

• 01Open or close the store, which somehow always takes longer than it should
• 02Count the cash drawer and pray it balances on the first try
• 03Scramble to cover when half the crew calls out on a Friday night
• 04Handle the customer who's absolutely certain their coupon expired 'yesterday, not last month'
• 05Train new hires who will quit before their uniform arrives
• 06Monitor drive-thru times like your job depends on it — because it does
• 07Do a manager walk-through pretending you didn't just fix three things in a row