Insurance Customer Service Rep

You're the first person clients call when their car gets hit, their basement floods, or they need to change their address for the fifth time this year. You handle policy changes, answer billing questions, and explain deductibles to people who've had the same policy for a decade and still don't understand it. It's the entry point into insurance, and it'll teach you more about human nature than any psychology degree.

Learn the skills

Courses and certifications to get you job-ready

What you'll actually do

• 01Process policy endorsements, address changes, and vehicle additions without falling asleep
• 02Explain coverage limits to clients who think their policy covers literally everything
• 03Handle first-notice-of-loss calls from panicked customers who just had an accident
• 04Navigate agency management software that was designed in 2003 and hasn't been updated since
• 05Upsell additional coverage when the opportunity arises — because there's always a quota
• 06Talk someone off the ledge when their premium goes up $12 and they threaten to leave