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Help Desk Technician
TechnologyYou'll answer phones, reset passwords, and be the first person users yell at when their computer 'just stopped working.' It's the front line of IT — you'll learn more about technology in six months here than most people learn in four years of college. Also, the printer is always broken.
Salary Range
Low
$30k
Median
$36k
High
$42k
10-Year Growth
5%
US Workers
914K
Education
CompTIA A+ certification or equivalent
Environment
indoor
Tools & Technical Skills
- ▸Windows & macOS troubleshooting
- ▸Help desk ticketing systems (ServiceNow, Zendesk)
- ▸Active Directory basics
- ▸Hardware setup & imaging
- ▸Remote desktop tools
- ▸Basic networking (Wi-Fi, printers, connectivity)
People & Mindset Skills
- ▸Patience
- ▸Customer service
- ▸Communication
- ▸Problem solving
- ▸Time management
- ▸Empathy
- ▸Adaptability
Learn the skills
Courses and certifications to get you job-ready
Help desk ticketing systems (ServiceNow, Zendesk)
Basic networking (Wi-Fi, printers, connectivity)
What you'll actually do
- 01Answer help desk calls and tickets from users who 'didn't do anything'
- 02Reset passwords — so many passwords — all day, every day
- 03Walk users through basic troubleshooting over the phone
- 04Set up new employee laptops and image workstations
- 05Escalate tickets you can't solve to Tier 2 (and secretly learn from the answers)
- 06Document solutions in the knowledge base that nobody reads
Related Shifts
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